One provider, one patient, in the browser. You start the visit from the appointment. The patient taps Join in the patient portal. No app to install, no separate video account, no meeting links to copy and paste.
On the Practice plan and above. 20 hours a month included, 50 on Clinic.
Set a whole service as a video visit by default, or tick a single appointment as one. When it is time, the provider starts the visit from the calendar in the browser. Camera and microphone are requested right there, and if a camera is unavailable the visit continues as audio only.
The patient opens the MySpark+ patient portal in their browser. When the visit goes live, a Join button appears on the portal home screen. No download, no account to create, no meeting ID. And they are told it is a video visit in advance: the confirmation email says so, the reminder says so, the text message says so, and the calendar invite carries the portal link instead of your street address.
Open the patient record during the call and it docks beside the video instead of covering it. Update their details, write notes, complete a SOAP note, or book the next appointment without leaving the visit. It is the same record you use everywhere else in MySpark+, so nothing has to be copied over afterwards.
Practice includes 20 hours of video visits a month. Clinic includes 50. Network is quoted to your volume. Need more than that, add minutes with a prepaid top‑up pack from $10. No surprise overage bills, and a visit already in progress is never cut off.
One provider and one patient, in the browser, for the length of the visit.
Amazon Chime SDK, HIPAA‑eligible under a signed AWS BAA, in the same AWS account as the rest of the product.
Set a whole service as a video visit by default, or tick a single appointment as one.
Confirmation, reminder and text all say video visit, and the invite carries the portal link, not your address.
Camera and mic are requested in the browser. If a camera is unavailable the visit continues as audio only.
A forgotten tab does not run forever. Abandoned visits end automatically.
No. The patient joins from the MySpark+ patient portal in their browser. When the visit goes live, a Join button appears on the portal home screen. There is no download, no account to create and no meeting ID to type in.
From the calendar, in the browser. Open the appointment and start the visit. There is no app to install, no separate video account and no meeting link to copy and paste.
The Practice plan and above. Telehealth is not on Studio. Practice includes 20 hours of video visits per month, Clinic includes 50 hours, and Network is quoted to your volume.
You add more minutes with a prepaid top‑up pack from $10. There are no surprise overage bills, and a visit already in progress is never cut off.
Video visits are built on the Amazon Chime SDK on AWS, which is HIPAA eligible under our signed AWS BAA. It runs in the same AWS account as the rest of the product.
MySpark+ tells them automatically. The confirmation email, the reminder and the text message all say it is a video visit, and the calendar invite carries the portal link instead of your street address. If staff switch a booked visit between in person and video, the patient is notified of the change.
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